FAQ
Who Are We?
At Panier Québécois, we say no to waste. Our unsold products are both redistributed to our employees and to the CRACPP, the Centre de Ressources et d’Action Communautaire de la Petite-Patrie.
My Account
Creating an account on Panier Québécois gives you access to our loyalty program which you can use to get a 2% discount rate for every order made via our website! Being a loyal customer really pays off!
À partir de 5 commandes passées, vous pouvez directement utiliser vos réductions sur la page de paiement. Vous recevrez également nos promos exclusives et resterez informés de nos dernières nouveautés, concours et bien plus encore. Profitez-en!
1. Creating an account is as easy as pie! On the Panier Québécois website, click the user icon in the upper right corner of your screen or click the following link: https://panierquebecois.ca/en/mon-compte/
2. Fill in the necessary information in the “Register” section and click the green button called “Register” to confirm.
3. You will receive a confirmation email. Click on the link received to confirm your account.
1. On Panier Québécois’ website, click the User icon in the upper right corner of your screen or visit the following link : https://panierquebecois.ca/en/mon-compte/
2. Click the “Lost your Password” button
3. Enter your email address or username in the dedicated space and click “Reset Password”
4. You will receive an email with a link. Click on the link and change your password.
Nous avons à cœur de vous gâter! Lorsque vous aurez passé 5 commandes, il sera possible d’utiliser votre argent cumulé au moment du paiement. Vous pouvez aussi décider de ne pas les utiliser pour le moment. Pour consulter votre balance de points, rendez-vous sur votre compte dans l’onglet « Programme de fidélité ». Pour toutes informations supplémentaires concernant le programme de fidélité, consultez notre page à ce sujet : https://panierquebecois.ca/en/programme-de-fidelisation/
We do! For each friend who will place an order using your link, you will receive a $10 discount.
Your friend will also receive $10 off their first order, a real win-win!
To learn more, go to “My Account”!
Payment
Sign in to your account, select “Payment Methods” and add or delete the payment method of your choice.
Order
We have many options available! You can receive your order every day and pick between:
1. Home delivery. All you need to do is pick a day and a delivery window. Get free shipping on all orders over $100.
2. Pickup point delivery. Choose your pickup point and get free shipping. https://panierquebecois.ca/en/#zone
3. Market pickup. You can pick up your order for free at Panier Québécois! We are located at the entrance of the Jean-Talon market. Our address is 7070 Avenue Henri-Julien, Montréal, QC H2S 3S3.
Absolutely! Whether it is a surprise or not, you can place an order for someone else. You can even add a little note by clicking on the “Notes” section during checkout. Our team will be pleased to transmit it! Make sure you add the individual's shipping address at the order confirmation stage.
Delivery
We deliver every day, from Monday to Sunday. Our delivery slots are from 1:30-6:30pm or 5-9:30pm. You have up until midnight the day before to receive your order the next day.
Home deliveries start at 5$ for orders of less than $100 and are free on all orders above $100.
If no one answers the door, your delivery person will try to give you a call and then leave your order wherever it makes the most sense. You can also leave a note during your delivery requesting we leave your order with a neighbor for example.
Other Useful Information
We make sure to disinfect your baskets, to wear masks in our warehouse and to follow all health guidelines from Health Canada. We, however, recommend you wipe up your basket with a disinfecting liquid and that you wash your hands after receiving your order.